For what types of organizations are documentation toolkits intended?
The documents have been written to be applicable in organizations in all industries. However, the documentation is intended for small and medium-sized organizations, because it might lack the complexity required in large organizations.
In which languages does the documentation exist?
The documentation exist in Chinese, Croatian, Dutch, French, German, Italian, Japanese, Portuguese, Serbian, Spanish, English, Russian, and Polish.
Is your documentation accepted by certification bodies?
Yes – certification auditors, experienced in the requirements of certification bodies, participated in the development of our documentation.
When new revision of the standard is published, will I get the updated documents?
Yes, when the standards are revised we will upgrade our Toolkits. And yes, we will send you such upgrade for free – our policy is to send all the upgrades to customers who made a purchase in the last 12 months.
Is your documentation fully completed?
The document templates are not 100% complete because they must be adapted to your organization’s needs – each document contains comments which specify where additional or organization-specific details must be supplied, what may be omitted, what is expressly required by the standard, etc. In other words, the templates are about 90% finished, while the remaining 10% can be adapted to your needs.
Can I buy one document first and later on the whole Toolkit?
Yes, if you buy one document and afterwards you wish to purchase the whole Toolkit, we will decrease the price of the Toolkit for the amount you have spent on the first document. Just contact us (by clicking the „Email Us“ link on the right-hand side) and we will explain you how to do it.
Do I have to buy the whole Toolkit (whole package of documents)?
No, apart from package purchase, each document can also be purchased individually – click on the ‘View Details’ button to see a list of all documents in particular toolkit.
Is all the documentation required by standards included in the toolkits?
Yes, all the mandatory documents are included + those that are not mandatory but are most commonly used.
How will I receive the documents?
As soon as the payment is approved, you will receive an email with the download link – you will be able to download the Toolkit immediately. You can download the documents several times, but only within 24 hours.
How can I purchase the documentation?
Select the toolkit or document you would like to purchase, add it to the shopping cart and proceed to payment page. Immediately upon payment, you will receive an e-mail with instructions for document/toolkit download. You can pay via any major credit card including Visa, MasterCard, American Express, etc., as well as via PayPal and wire transfer.