Overview
Experta uses:
- Credits → for AI-generated responses
- Documents → for downloading and personalizing templates
Each action you perform in a module consumes a specific number of credits or documents, depending on what you do.
Credit consumption by module
Credits are used whenever Experta generates a response.
| Module | Activity | Credits used |
| Knowledge base | Ask a question | 1 credit |
| Click suggested question | 1 credit | |
| “Tell me more” (expand an answer) | 1 credit | |
| Refine writing | Use Check button | 0 credits |
| Refine text | 1 credit | |
| Create training | Use Check button | 0 credits |
| Create a training plan | 1 credit | |
| Create training material | 3 credits | |
| Create quizzes/tests | 1 credit | |
| Chat sidebar | Ask a question | 1 credit |
| Follow-up question | 1 credit |
When credits are NOT used
Credits are not consumed when you:
- Browse Knowledge base topics
- Read previously generated answers visible in the Chat sidebar
- Use the interface without generating output
- Click the Check button
Consuming document credits
Documents are used only in the Write documents module.
When a document credit is consumed
| Activity | Documents used |
| Confirm download of a full document | 1 document |
👉 A document credit is used only after you confirm the download
What is included in one document usage
When you use 1 document credit, you can:
- Open and personalize the document using the Document wizard
- Download it in Word or Excel format
- Re-download it anytime later (no additional cost)
When a document is NOT consumed
Documents are NOT used when you:
- Preview a document
- View demo documents
- Browse document lists
- Open a document without confirming the download
Frequently asked questions
1. Does every click use credits?
No. Only actions that generate a new response use credits.
2. Why do training materials use more credits?
Because they generate larger and more complex outputs.
3. Can I undo credit usage?
No. Credits are used once a response is generated.
4. Can I download the same document multiple times?
Yes. After the first download, you can re-download it without using additional document credits if you are using it for the same company.
Need more help?
If you’re unsure how credits work, contact support or schedule a session with an Advisera expert to get personalized guidance.